The reason any store purchases an EAS system is to reduce theft and increase customer satisfaction. To do this, it is imperative that the EAS device such as a tag or label, is suitable for your product. What good would a system do if the tag or label does not correctly fit your items? Before selecting your system make sure that the technology you choose has labels and tags that fit the products.
Online stores make it easy for consumers to find what they are looking for anytime, anywhere, and they can get it with the click of a mouse. There are sites where you can buy something, and it arrives at your front door in just a couple of days. Many people even fear that the online shopping experience is taking a lot of business away from physical retailers. However, physical stores do have some advantages over online stores.
“After all I’m just a bagger. Then I had an Idea,” Johnny said.“Every night after work, I’d come home and find a thought for the day. If I can’t find a saying I like,” he added, “I’d just think one up.”
Here are the 10 Most Important Customer Service Words.
The 1 most important word:
Yes.
Every time you speak to a customer, end it with "Grandma" - if it sounds like something you would say to your grandmother or your grandmother would want to hear, then say it. If it doesn’t, then don’t say it.
If you’re in business, you should love customers who complain. What’s the alternative? For most businesses, the customer doesn’t want the hassle of complaining. Most of the time, the customer just doesn’t care enough about you or your staff to say anything.
The retail world is buzzing with news about the latest technology. Social media, point of sale solutions, geo-targeting… the advancements are coming at a furious pace.
We’re all for the latest tech, but if you’ve known us for any length of time, you know that we’re also all about good old fashioned customer service. Sometimes it seems like a friendly smile and good attitude are disappearing as fast as the technology is advancing.
Installing or updating your customer service mission, goals and vision is critical to your success as a business. One of the great things about customer service training is that a large majority of it can be helpful to a large variety of businesses, regardless of their size.
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